At srexdhim, we are committed to your satisfaction with our shopping assistance services. This Return Policy outlines our approach to service refunds, cancellations, and satisfaction guarantees. Please read this policy carefully to understand your rights and our commitments.
Please note that we provide shopping assistance and consultation services, not physical products. Our policy addresses service-related refunds rather than product returns, as products are purchased directly from third-party retailers.
If you need to cancel your scheduled consultation or service before it begins, please notify us at least forty-eight hours in advance. Cancellations made with proper notice will receive a full refund of service fees paid. This allows us to offer the time slot to other clients and minimizes scheduling disruptions.
Once a consultation or service session has begun, service fees are generally non-refundable. This reflects the time, expertise, and resources dedicated to your personalized consultation. However, we evaluate exceptional circumstances on a case-by-case basis and strive to find fair solutions.
For multi-session packages, refunds may be available for unused sessions if you cancel the package before those sessions are scheduled. Used sessions are non-refundable. Partial refunds will be calculated based on the single-session rate, and the difference from the package discount will not be refunded.
Your satisfaction is our priority. If you are not satisfied with the service provided, please contact us within seven days of your consultation to discuss your concerns. We will work diligently to address any issues and find a resolution that meets your needs.
Depending on the specific situation, resolutions may include additional consultation time at no charge, modification of recommendations, reassignment to a different consultant, or in exceptional cases, partial refunds. Our goal is to ensure you receive value from our services.
If you arrive late to a scheduled appointment, we will do our best to accommodate you. However, your consultation may need to be shortened to avoid disrupting subsequent appointments. Late arrivals are not eligible for refunds or makeup time.
Failure to attend a scheduled appointment without advance notice will result in forfeiture of the service fee. We understand that emergencies happen. If you miss an appointment due to unforeseen circumstances, please contact us as soon as possible to discuss potential options.
srexdhim does not sell products directly. All products recommended during consultations are purchased from third-party retailers. Returns, exchanges, and refunds for products must be handled directly with the retailer where the purchase was made, according to their specific policies.
While we cannot process product returns, we are happy to assist you in understanding retailer return policies and can provide guidance on how to initiate returns when needed. We recommend reviewing retailer return policies before making purchases.
If you are dissatisfied with a product we recommended, please let us know. Your feedback helps us refine our recommendations and improve our service. In some cases, we may offer additional consultation time to help you find suitable alternatives.
To request a refund, contact us via email or phone with your booking information and a detailed explanation of your request. We will review your situation and respond within five business days with our decision and next steps.
Approved refunds will be processed within ten business days of approval. Refunds will be issued to the original payment method used for the service booking. Please allow additional time for your financial institution to process the refund.
Refund amounts will be clearly communicated before processing. Any processing fees or non-refundable deposits will be deducted from the refund amount as applicable.
In cases of force majeure, including natural disasters, severe weather, public health emergencies, or other circumstances beyond our control, we may need to cancel or reschedule appointments. In such situations, we will work with you to reschedule at no additional cost or provide a full refund if rescheduling is not possible.
If your assigned consultant becomes unavailable due to illness or emergency, we will offer to reassign you to another qualified consultant or reschedule your appointment. If neither option is acceptable, a full refund will be provided.
If you wish to modify your service package or switch to a different service level, contact us to discuss options. Upgrades can typically be arranged by paying the difference in price. Downgrades may be possible with partial refunds, subject to our standard refund policies.
Service modifications must be requested before the scheduled service begins. Changes made after services have commenced may not be eligible for refunds or credits.
We encourage open communication to resolve any concerns about our services or policies. Most issues can be resolved through direct conversation with our team. Please contact us promptly if you have concerns so we can address them while the details are fresh.
If you are not satisfied with the initial resolution of your concern, you may request escalation to our management team. We will review your situation thoroughly and work toward a fair resolution.
We reserve the right to modify this Return Policy at any time. Changes will be posted on our website with an updated effective date. Modified policies will apply to services booked after the change date. Services booked before policy changes will be subject to the policy in effect at the time of booking.
We will make reasonable efforts to notify clients of material changes to this policy through our website and, when possible, through direct communication.
If you have questions about this Return Policy or need assistance with a refund request, please contact us. Our team is here to help and ensure your experience with srexdhim meets your expectations.
srexdhim
60 E Broadway
Bloomington, MN 55425
United States
Phone: +1 952 883 8800
Email: info@srexdhim.world
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM | Saturday, 10:00 AM - 4:00 PM